Critique · Checkout recovery
Open: 1 blocker, 1 major, 1 minor, 1 nit.
Solution
Make payment uncertainty recoverable.
Show a pending state, never a failure. Pay again stays locked for 90 seconds while the provider confirms.
Success metrics
Fewer duplicate charges.
Duplicate charges per 1,000 timed-out payments, read 30 days after rollout.
Rollout
Card checkout first, then wallets.
A timed-out customer sees Retry immediately on the receipt page.
BlockerRaised by Coherence
Solution and Rollout disagree on when a customer can retry.
MajorRaised by QA
The success metric has no baseline, so it cannot be tested.
- + 2 more Findings



